SHIPPING POLICY
Delivery
Please check all addresses carefully. The Meat Block LLC guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our warehouse. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. The Meat Block LLC only ships in the continental United States.
Deliveries are only made Monday through Friday
The Meat Block LLC is not responsible for weather delays or other carrier issues.
Standard Shipping
Standard ground shipments for in stock items are processed in approximately 2 business days. Shipments are only processed Monday through Friday, with the exception of national holidays. The Meat Block LLC determines the shipping carrier. Refrigerated shipments are only processed Monday through Wednesday dependent on selected shipping method.
UPS 2nd and Next Day Air
UPS 2nd and Next Day Air Orders typically ship 1-2 business days after an order is placed. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per UPS policy not all areas are guaranteed to receive overnight deliveries. Carriers may only count business days for 2nd day delivery dates.
Freight Shipping
In-stock grills shipped by freight, typically leave warehouse in 3-5 days. Grill customers will be contacted with an estimated ship date. We are experiencing high volume and our warehouse is working hard to process orders as quickly as possible. We appreciate your patience. For more on our freight policy, please see below.
All items are shipped from our warehouse in Greenville WI or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability or other circumstances. The shipping process is as follows:
For items shipped from our fulfillment center:
Orders shipping via ground shipping typically arrive within 5 – 10 business days.
Overnight delivery orders will arrive the following day after fulfillment.
UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.
Freight Policy
The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at Grills@themeatblock.com. In most cases, it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
*Freight Policy Only Applies Continental US
Supplier Shipments
Items shipped to you directly from our suppliers may have additional conditions which will be communicated to you if they fall outside these policies.
UPS does not ship to PO Boxes
RETURNS POLICY
Returns and Replacement
At The Meat Block LLC, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We’ve set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund as a credit to the original payment method. We will credit you for the total purchase price upon receipt and inspection of the product. All sales are final on any “sale” items.
General Return Policy
Any non-perishable item can be returned if it has not been used or opened and it is within 30 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a restocking fee or might be considered ineligible for a refund – this is up to the discretion of store management/ownership.
For the safety of our customers, The Meat Block LLC will not accept returns of perishable items, except for quality issues which will be determined by The Meat Block LLC.
The Following Products are not eligible for return: Gift Cards, Excessive Quantities of Over Purchased Goods, Special Order Items, and Alcoholic Beverages.
Shipping and delivery charges will be refunded only if the return is a result of an error by The Meat Block LLC or if the item was damaged during shipping. Returns due to damage during shipping may take longer to process.
If you wish to return a product(s) for any reason, please:
Contact us by emailing pictures and a description of the issue to orders@themeatblock.com within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.
After we have received your request, we will send you a return label for all items excluding custom products, grills and smokers.
If there was an error on our part, call us and we will send you the correct product at no cost to you.
Return of Damaged Product(s)
When receiving a delivery from The Meat Block LLC, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight:
In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
Make note of the damages on the delivery receipt.
Contact us at orders@themeatblock.com within 5 days to let us know of your delivery refusal.
For items shipped via FedEx, UPS
If there is any damage, visible or not, contact us at orders@themeatblock.com to report the damage and to get a return authorization number.
If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged pieces at no cost to you.
Return of Product(s) Received as a Gift
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at orders@themeatblock.com for further instructions on how to process your return.